The City of Austin recently used MetroQuest, in partnership with national planning and design consulting firm, Kimley-Horn & Associates, to engage over 5,100 participants online! Their outstanding success is based on two factors: a great outreach plan and a fantastic MetroQuest survey that turned visitors into survey respondents. Before discussing the latter in my next post, we’ll turn our attention to one major aspect of...
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This is one of the most common questions we get from our MetroQuest subscribers as they start building their first MetroQuest survey using the Map Screen: "how can we use maps and map markers to make our data actionable and gain new insights?" In this blog post, we dive into the details to help guide you along this process. MetroQuest uses decimal degrees for latitude and...
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If you feel like you’re facing increasing tensions in your public engagement processes, you’re not alone. Across the country the climate of public discourse has been shifting dramatically. It’s getting spooky out there. Planners and public engagement practitioners working for government agencies increasingly find themselves on the front lines of highly polarized debates. Are you feeling scared? The good news is there are proven ways to detoxify...
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What’s at the top of the IT agenda for digital cities? Each year, the Digital Cities Survey reveals where cities, both large and small, are making tech investments to improve citizen services. This year, “citizen engagement / experience” ranked high on the list, in second place after cybersecurity for local government CIOs. For today’s digital cities, it’s never been easier and more rewarding to engage citizens online. Today,...
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It was clear to the City of Toronto that engaging less confident cyclists that make up 60% of the population, yet seldom come to community meetings, might be the key to dramatic mode shifts in the city. Here's how it happened. One of my favorite tasks is interviewing clients to prepare a case study. It’s fun to hear their perspective, and sometimes a great story like...
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