Hi. We’re MetroQuest.

We love what we do!

Join our winning team to make an impact! Help us create better communities by empowering agencies to engage thousands in urban planning.

Explore our core values to get to know our culture.

Our “COCO” values are core to how we treat teach other, how we work for our customers, how we made decisions, why we come to work, and how we’re able to deliver the best survey solutions for online public engagement!

man and woman with laptop and tablet collborating on customer online surveys

Collaborate

We support and encourage one another, giving more than we expect. We’re inclusive, open, and transparent. We are all equals, collaborating with colleagues and peers beyond our walls because great ideas are everywhere.

Happy guy on computer obsession over clients amazing public involvement

Obsess

We take pride in delivering world-class public engagement solutions – we’re driven by this greater purpose. We obsess over quality until customers are delighted. We always keep the customer in mind and at heart.

team members high five to celebrate great public engagement

Celebrate

We empower clients to reach extraordinary levels of engagement.  We achieve greatness together, and we celebrate success together. We’re passionate about results and generous with encouragement.

woman upside down on couch owning her work helping customers achieve their public engagement surveys

Own It

We own it! We love our work because we welcome initiative, courage, and play. Going above and beyond is part of our everyday. We grow as individuals when we’re resourceful, take ownership, and get things done.

Meet our passionate Chris Gravel.

At MetroQuest, every member of our team gets excited about exceptional public engagement, especially Chris Gravel! For seven years, he’s shown a genuine interest and obsession in the public outreach projects of his clients as their account manager.

“Most of our clients are dealing with challenges around mobility, the environment, and driven by a desire to make their own communities more livable and resilient. These ambitions speak directly to my passions that I try to advocate for in my own community. I see MetroQuest as being one way to help empower better conversations around communities and how we move around the globe. I am lucky to be able to work with like-mind clients who value the voice of the public.”

Meet Chris
Chris Gravel, MetroQuest

Make MetroQuest your next career move!

MetroQuest delivers popular online engagement software that generates the broadest, most actionable public support for the success of community and transportation plans. Checkout our current job postings. 

Make MetroQuest your next career move!  ​

The GovTech industry is growing and our new MetroQuest SaaS platform is quickly gaining traction. Come be part of this feel-good Vancouver success story. Join our team so we can better empower online community engagement across North America to plan more livable communities.

This is an opportunity to build on your career by supporting government agencies and consulting firms with delightful online surveys that help gather the voices of thousands of citizens. Together with the Customer Support team, you’ll be the front-of-line defense that allows planners to get informed input from their communities, and translate it into data that helps get important public plans approved faster.

 

Who you are:

We’re seeking a new Customer Support Specialist with 2+ years in Technical Customer Support to provide front-line support for our MetroQuest public engagement software.

  • Tech-savvy and excited about learning new platforms
  • Ability to multi-task and prioritize tasks in a fast pace working environment
  • Strive to continuously learn and improve
  • Ability to connect with a wide range of people and love working with customers
  • Clear communication skills and excellent problem-solving skills
  • Experienced with help desk ticketing system (eg. Freshdesk, Zendesk)
  • Self-motivated and open-minded
  • Detail-oriented
  • A team player

In addition to general Customer Support activities, this role will have a focus on confirming and reporting bugs to the software development team as well as providing Quality Assurance testing for customers’ MetroQuest Surveys.

What you will do …

  • Provide first class support and guidance for our customers as they set-up and manage MetroQuest surveys
  • Handle a high volume of inbound requests by email to make the customer experience as delightful as possible.
  • Effectively and appropriately respond to customer questions, needs and/or provide alterative solutions
  • Utilize and maintain the ticketing and support system (Freshdesk)
  • Confirm and document any bugs or issues that customers report (Jira)
  • Provide Quality Assurance testing for customer’s MetroQuest Surveys
  • Identify and implement potential process improvements
  • Identify and construct self-serve resources for our users
  • Effective communication and collaboration with the Product team

 

The MetroQuest office is located in the heart of downtown Vancouver. In accordance with provincial guidelines, the position will be remote until further notice.

APPLY HERE

We’d like to hear from you

We are always looking for great people like you! If you don’t see a posting that suits your career path, please feel free to send us your resume and cover letter to careers@metroquest.com.