Hi. We’re MetroQuest.

We love what we do!

Join our winning team to make an impact! Help us create better communities by empowering agencies to engage thousands in urban planning.

Explore our core values to get to know our culture.

Our “COCO” values are core to how we treat teach other, how we work for our customers, how we made decisions, why we come to work, and how we’re able to deliver the best survey solutions for online public engagement!

man and woman with laptop and tablet collborating on customer online surveys

Collaborate

We support and encourage one another, giving more than we expect. We’re inclusive, open, and transparent. We are all equals, collaborating with colleagues and peers beyond our walls because great ideas are everywhere.

Happy guy on computer obsession over clients amazing public involvement

Obsess

We take pride in delivering world-class public engagement solutions – we’re driven by this greater purpose. We obsess over quality until customers are delighted. We always keep the customer in mind and at heart.

team members high five to celebrate great public engagement

Celebrate

We empower clients to reach extraordinary levels of engagement.  We achieve greatness together, and we celebrate success together. We’re passionate about results and generous with encouragement.

woman upside down on couch owning her work helping customers achieve their public engagement surveys

Own It

We own it! We love our work because we welcome initiative, courage, and play. Going above and beyond is part of our everyday. We grow as individuals when we’re resourceful, take ownership, and get things done.

Meet our passionate Chris Gravel.

At MetroQuest, every member of our team gets excited about exceptional public engagement, especially Chris Gravel! For seven years, he’s shown a genuine interest and obsession in the public outreach projects of his clients as their account manager.

“Most of our clients are dealing with challenges around mobility, the environment, and driven by a desire to make their own communities more livable and resilient. These ambitions speak directly to my passions that I try to advocate for in my own community. I see MetroQuest as being one way to help empower better conversations around communities and how we move around the globe. I am lucky to be able to work with like-mind clients who value the voice of the public.”

Meet Chris
Chris Gravel, MetroQuest

Make MetroQuest your next career move!

MetroQuest delivers popular online engagement software that generates the broadest, most actionable public support for the success of community and transportation plans.

Customer Experience Coordinator – Fixed Term Contract 1 year

Make an impact – help create better communities by engaging thousands!

MetroQuest delivers popular online surveys that generate the broadest, most actionable public support for community and transportation plans. Offered as an annual SaaS subscription, MetroQuest is the community survey software of choice for US DOTs and other transportation agencies, as well as cities, counties, and North America’s leading planning, engineering, and public engagement firms.

The GovTech industry is growing and the MetroQuest SaaS platform is quickly gaining market traction. Come be part of this feel-good Vancouver success story. Take your career to the next level by becoming part of the team that delivers the most optimized online community engagement experience in the market.

MetroQuest office is located in the heart of downtown Vancouver. In accordance with provincial guidelines, the position will be remote until further notice.

We are currently seeking a Customer Experience Coordinator to join our team to cover a fixed term leave. However, depending on fit and future needs, there is a possibility to make this a permanent position.

 

Role Responsibilities:

  • Monitor automated notifications to support customer experience cycles;
  • Customer outreach to ensure customers make the most of their subscription and our tools;
  • Develop and maintain customer experience materials including onboarding, best practices and customer support content;
  • Help customers understand survey quality and best practices to ensure MetroQuest is broadly used among customers;
  • Maintain a deep understanding of our solutions and provide strategic advice to customers on how to fully capitalize their MetroQuest subscription;
  • Collaborate with other departments such as Customer Support, Marketing, and Sales team to ensure customers are supported.

 

Who you are:

  • Minimum 1 year experience in a Customer Experience or Technical Support role
  • Familiar with SaaS environments
  • Familiar with transportation planning and online public engagement
  • Strong written and verbal communication skills and technical aptitude
  • Excellent organization, project management, and time management skills
  • Dedicated to customer satisfaction

 

Assets:

  • Experience in an account management role, providing customer training
  • Experience in analyzing datatrends and client information to identify product or service growth opportunities
  • Excellent interpersonal skills with ability to build authentic business relationships and deal effectively with relationship challenges.
APPLY HERE

We are always looking for great people like you! If you don’t see a posting that suits your career path, please feel free to send us your resume and cover letter to careers@metroquest.com.