Hi. We’re MetroQuest.

We love what we do!

Join our winning team to make an impact! Help us create better communities by empowering agencies to engage thousands in urban planning.

Explore our core values to get to know our culture.

Our “COCO” values are core to how we treat teach other, how we work for our customers, how we made decisions, why we come to work, and how we’re able to deliver the best survey solutions for online public engagement!

man and woman with laptop and tablet collborating on customer online surveys

Collaborate

We support and encourage one another, giving more than we expect. We’re inclusive, open, and transparent. We are all equals, collaborating with colleagues and peers beyond our walls because great ideas are everywhere.

Happy guy on computer obsession over clients amazing public involvement

Obsess

We take pride in delivering world-class public engagement solutions – we’re driven by this greater purpose. We obsess over quality until customers are delighted. We always keep the customer in mind and at heart.

team members high five to celebrate great public engagement

Celebrate

We empower clients to reach extraordinary levels of engagement.  We achieve greatness together, and we celebrate success together. We’re passionate about results and generous with encouragement.

woman upside down on couch owning her work helping customers achieve their public engagement surveys

Own It

We own it! We love our work because we welcome initiative, courage, and play. Going above and beyond is part of our everyday. We grow as individuals when we’re resourceful, take ownership, and get things done.

Meet our passionate Chris Gravel.

At MetroQuest, every member of our team gets excited about exceptional public engagement, especially Chris Gravel! For seven years, he’s shown a genuine interest and obsession in the public outreach projects of his clients as their account manager.

“Most of our clients are dealing with challenges around mobility, the environment, and driven by a desire to make their own communities more livable and resilient. These ambitions speak directly to my passions that I try to advocate for in my own community. I see MetroQuest as being one way to help empower better conversations around communities and how we move around the globe. I am lucky to be able to work with like-mind clients who value the voice of the public.”

Meet Chris
Chris Gravel, MetroQuest

Make MetroQuest your next career move!

MetroQuest delivers popular online engagement software that generates the broadest, most actionable public support for the success of community and transportation plans.

Customer Support Specialist  ​

MetroQuest delivers popular online surveys that create the broadest, most actionable public support for the success of community and transportation plans. Provided as an annual SaaS subscription, MetroQuest is the community survey software of choice for US DOTs, cities, counties, and North America’s leading planning, engineering, and public engagement firms.

The GovTech industry is growing, and the new MetroQuest SaaS platform is quickly gaining market traction. Be part of this feel-good Vancouver success story. Take your career to the next level by becoming part of the team that delivers the most delightful online community engagement experience in the market.

MetroQuest office is located in the heart of downtown Vancouver. In accordance with provincial guidelines, the position will be remote until further notice.

We’re seeking a Customer Support Specialist to provide front-line support for our MetroQuest public engagement software.

Who you are/have:

  • a minimum of 1 year in Technical Customer Support role
  • tech-savvy and excited about learning new platforms.
  • ability to multi-task and prioritize tasks in a fast pace working environment.
  • strive to learn and improve continuously.
  • ability to connect with a wide range of people and love working with customers.
  • clear communication skills and excellent problem-solving skills
  • experience working with web-based/SaaS applications.
  • familiar with help desk ticketing system (e.g., Freshdesk) as well as agile project management software (e.g., Jira)
  • self-motivated and open-minded.
  • patience, compassion, and understanding.

What you’ll work on:

  • Providing first-class support and guidance for our customers as they set up and manage MetroQuest surveys
  • Advocating for the value MetroQuest provides and becoming an expert in all MetroQuest products.
  • Handling a high volume of inbound requests by email to make the customer experience as delightful as possible.
  • Effectively and appropriately responding to customer questions, needs and/or provide alternative solutions.
  • Utilizing and maintaining the ticketing and support system (Freshdesk)
  • Troubleshooting technical product issues, reproducing, and coordinating resolutions with our Product team (Jira)
  • Providing Quality Assurance testing for customer’s MetroQuest Surveys
  • Capturing customer feedback for use by our Product team
  • Contributing to personal and group projects to improve our product and internal processes.

We are always looking for great people like you! If you don’t see a posting that suits your career path, please feel free to send us your resume and cover letter to careers@metroquest.com.