We’re simply obsessed with your success and we won’t rest until you’re 100% satisfied.
Whether you’re taking public engagement online for the 1st or 100th time, we’re here to ensure your MetroQuest surveys are a big success every time. You can expect the best customer service and highest level of support in the industry.
We care deeply about creating exceptional public engagement experiences and that takes team work. Think of the MetroQuest Customer Support & Success team as an extension of your own team – we’re here to help you succeed in engaging your community online.
“We have received tremendous customer support from MetroQuest. One of the things MetroQuest did for us very early on was to train us in a way that was very thorough and we’ve appreciated it so much. MetroQuest has been very, very good to work with and has supported us in our questions that come up - very solution oriented, which I appreciate as well. The speed in which you all help us out has been great!”
– Jefferson Grimes, Director of Public Involvement, TxDOT
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We stand by you every step of your online engagement journey.
We’re committed to helping you achieve your public participation goals.
That’s why your annual subscription to MetroQuest comes with a portfolio of support resources.
| Support Resources | Included |
|---|---|
| Onboarding (videos, live web meeting, articles) | |
| Unlimited email support | |
| Unlimited survey consultation calls | |
| 24 X 7 access to support website & training videos | |
| Live training by web meeting |
Expect a warm welcome with onboarding.
Your customer success manager will reach out to get your team off to a strong start. You’ll receive access to orientation and training videos, as well as a group orientation web meeting. You’ve never designed a MetroQuest survey? That’s okay – we’ve helped design thousands of engaging online surveys. We’ll help you configure your first MetroQuest survey to ensure you’re up and engaging fast.
Get answers for all your questions with unlimited support.
While MetroQuest is easy to use, you may still have questions. With your subscription, you have access to unlimited support! That means our friendly support experts will always be there to answer your questions and offer advice on how to build the most compelling online surveys with MetroQuest.
We’re always here for you, 24/7!
Do you have a new member on your team who needs training? Are you wondering which MetroQuest Screen to use to build your next online survey? Anytime of day or night, 7 days a week, you can find the self-serve resources you need on our MetroQuest Support portal!
What MetroQuest subscribers are saying:
Meet select members of our world-class Customer Support & Success team:
Woo-Ree Cho
Customer Support Team Lead
Woo-Ree enjoys interacting with customers by responding to their inquiries, guiding them through the use of MetroQuest’s software, making appropriate recommendations, and resolving technical concerns. Seeing her customers succeed at their projects brings her joy. Woo-Ree has a bubbly outlook and brightens up the office with her positive attitude.
Gerard Peñalosa
Customer Support Specialist
Gerard brings a creative passion to guiding customers through launching a MetroQuest survey. He has extensive technical expertise with his many years working within various tech industries and troubleshooting is second nature to him. Gerard has an artistic eye which allows him to create support videos to guide each customer in their public engagement path.
Tiffanie Co
Customer Support Specialist
Tiffanie is passionate about our customers and making sure that they succeed. She is one of the “first lines of defense” for customers, diving into any issues and/or requests regarding the software. She makes a point of entering each situation with a positive attitude and smile on her face, letting each customer feel valued and in good hands.
Andrew Toi
Customer Support Specialist
Andrew first started at MetroQuest as a summer intern, and he has recently returned to join the Support team full-time to assist MetroQuest’s growing list of clients. His background in Civil Engineering and Planning allows him to understand the needs of each customer, and his keen attention to detail ensures that sites are launched efficiently and flawlessly.