[TIPS]

Image from book launch event courtesy Hoggan & Associates My interview with Author James Hoggan: 'I’m Right and You’re an Idiot: The Toxic State of Public Discourse and How to Clean It Up'Published by New Society, May 2016 James Hoggan has influenced my work for two decades. I find myself quoting his work in many of my public speaking engagements and the lessons he has articulated have shaped...

Civic tech, and particularly online community engagement, has grown dramatically over the past few years. For years the field was in it's infancy with only a few players and early adopters experimenting with new approaches. We're now in the teenage years, with rapid growth in the number of vendors and agencies taking the leap. As every teenager knows, every growth spurt comes with both positives...

One of my pet peeves is how we fill conference programs and websites with the most successful case studies and we don't talk about our most potent learning experiences - when things went wrong. Maybe we just need a safe place to talk about these important learning opportunities. When things go wrong in public engagement, they can go spectacularly wrong. The result isn’t just frustration...

Let’s take a look at what’s working best in online community engagement In the early days of online community engagement tools there were plenty of experiments happening and not enough information to allow any meaningful pattern analysis. With those early days behind us, it’s finally possible to tease out best practices and evaluate critical success factors. After looking across hundreds of outreach project that used online...

In recent years we have witnessed the explosive growth of internet users on mobile devices around the world. In 2015, there were more Google searches on mobile than on desktops for the first time. 47% of Facebook’s 1.55 billion users only use it on their phone. Our own results point to this growing trend as well. On an average MetroQuest project, over 33% of participants...