Category: Sustainability

  • Climate Change – Engaging the Public to Improve Sustainability

    Climate Change – Engaging the Public to Improve Sustainability

    The climate is changing. Around the globe, incredibly important work is being done to address the effects of climate change on humans, animals, ecosystems – in fact, the entire planet. At MetroQuest, we’re thrilled to be a part of the solution, helping governments and planning firms to facilitate meaningful engagement with communities on climate change … to gather feedback as well as to foster buy-in for ways to respond.

    Many citizens still wonder, “how can we effectively respond to climate change?”  

    Engaging communities on climate change response policies is an important step towards informing the public as well as receiving support in pursuing adaptation and mitigation strategies to manage climate change. 

    Climate change response policies typically fall into two categories: adaptation and mitigation. Simply stated, mitigation aims to reduce and curb greenhouse gas (GHG) emissions. Mitigation measures include practicing energy efficiency, using renewable energy, and using efficient transportation like electric buses, shared cars or bicycles. Adaptation, on the other hand, means finding solutions to address current or future effects of climate change, like landscape restoration, flexible cultivation, and more secure infrastructure (source: www.activesustainability.com).  

    Even more, ensuring that the public is given opportunities to participate in making decisions towards a sustainable future and having a say in dealing with climate change seems logical – after all, it’s the general public who will be affected by climate change as well as the decisions made by their governments.

    The UNFCCC considered this important enough to specifically set it out in Article 6, which states that the signatory countries to the convention (including Canada and the United States) are to “promote and facilitate public participation in addressing climate change.”

    This, however, can fall into the category of ‘easier said than done.’ The published paper, Public participation and climate change adaptation: avoiding the illusion of inclusion, highlights some of the challenges of public participation in decision-making processes for managing climate change. It describes the difficulty of ensuring that a broad demographic is engaged, in part due to the modes employed and in part due to the scientifically complex and multi-generational nature of the subject matter. Climate change requires action now in advance of major climate impacts.

    While these challenges may be true for traditional public participation or engagement avenues – like public meetings – the world has made astonishing leaps in the public engagement space over the past decade.

    Online public engagement has entirely redefined our expectations for effective public participation in making more sustainable decisions as we plan our cities and transportation networks.

    At MetroQuest, we’ve again and again seen consultants and agencies use visually engaging online surveys to successfully distill these complex issues into manageable material, and with that, inform and engage the public online, and ultimately succeed in collecting informed input from communities to help shape more effective local and regional responses to climate change.

    In fact, particularly on the highly complex and hotly (excuse the pun) debated issue of climate change, online community engagement allows us to not only capture ideas, but to also assess the public’s willingness to implement changes, and therefore test the feasibility of possible solutions, all while providing much needed information to the community.

    While many community engagement activities are conducted for similar purposes, online community engagement also has the added benefit of being widely accessible and thereby able to reach a much wider and broader demographic. MetroQuest is helping reach all demographics, including the traditionally difficult to engage youth. These are the critical voices of the next generation … and now they can participate and impact climate change strategies from the convenience of their smart phones.

    Let’s take a look at a powerful example of how governments are using online engagement to engage the public in making their communities more sustainable. We’ll explore how our friends at Kim Lundgren Associates are working on this with San Antonio, Texas.

    The city is in the midst of developing a Climate Action and Adaptation Plan (CAAP) that touches on mitigation as well as adaptation elements. It includes both a roadmap to reducing GHG emissions and plans for adapting to climate change to ensure that the community stays the vibrant place it is today for future generations to come.

    San Antonio is taking a progressive approach to preparing itself by focusing on the three pillars of sustainability: economic, environmental, and social. This corresponds to the three imperatives of sustainable development, a term derived from the famous 1987 Bruntland Report, which formed the basis for most sustainability work undertaken over the past thirty years.

    San Antonio’s community engagement goals were progressive. The city aimed:

    1. to ensure that a diverse sample, both geographically and demographically, were engaged throughout the planning process and were subsequently represented; and,
    2. to “foster valuable engagement” on their climate mitigation as well as adaptation strategies.

    In addition to online community engagement with MetroQuest, public meetings and open houses were held, social media campaigns were launched, steering committees and technical work groups were formed, stakeholder meetings were held, and a project website and email campaign were launched. Earlier this year, San Antonio released an impressive first draft of the CAAP to the public and a revised draft was created after stakeholder input was gathered.

    The online community engagement through MetroQuest asked community members a number of questions, from rating their willingness to adopt cleaner energy choices to indicating the importance of specific factors in their decision-making process, such as cost or convenience.

    Their MetroQuest survey also asked what San Antonio should focus on with topics ranging from energy use and clean energy to questions about alternatives to driving GHG emitting cars including public transit, active transportation, and electric vehicles. It directly gauged the public’s willingness to adopt different strategies in each category as well as factors influencing their current and future decision making. You can try out a demo version of their survey here:

    Almost a thousand participants were engaged online and nearly 30,000 data points were collected with San Antonio’s MetroQuest survey!

    Not only did they receive buy-in from the community beforehand, but the participants actively helped to create the plan to move San Antonio forward. In the report that followed, the Mayor of San Antonio, Ron Nirenberg, stated:

    “Throughout the SA Climate Ready process, people from across the community have helped craft a sustainable community approach by examining best practices and policies around how we build; how we power our homes, cars and businesses; how we travel; how we conserve water and green space; how we reduce air pollution; and, perhaps most importantly, how we take care of our most vulnerable neighbors.”

    The results of the online community engagement through MetroQuest is reaffirming; almost 65% of people would be willing to pay 5% more on their utility bill for cleaner energy, almost 45% even up to 10% more. Cost of electric vehicles as well as availability of infrastructure such as charging stations were important factors for almost 2/3 of the respondents in their decisions to purchase a car-share or electric vehicle – both factors that a government could address with incentives or initiatives now that they are aware of these potential hindrances.

    As the report also notes, the “successful implementation of the CAAP will require participation from all members of San Antonio’s community.” So, it’s logical to include as many members of the community in creating the CAAP in the first place via effective public engagement.

    The members of the community that were engaged using the MetroQuest survey clearly agree: in fact, 80% of people either chose ‘strongly agree’ or ‘agree’ with the statement that “people who are most impacted by climate change should be included in defining solutions.” The full results from the MetroQuest survey can be found in Appendix II.

    Online community engagement serves agencies who are looking for community input while satisfying the desire from the community to be a part of the solution. For the hot topics of today (there’s the pun again) that cannot succeed without the participation of the general public – like climate change adaptation and mitigation – online community engagement is a logical step to both inform and engage a community on possible strategies before embarking on implementing them. Public engagement early in the planning process is key to effective climate change action.

  • How to Engage Residents in Sustainable Transportation Planning

    How to Engage Residents in Sustainable Transportation Planning

    With climate change becoming an increasingly important issue, we’ve seen several transportation planners use the dynamic features of MetroQuest to take action! We would like to acknowledge the San Diego Regional Planning Agency (SANDAG), Chicago Metropolitan Agency for Planning (CMAP), Southwestern Pennsylvania Commission (SPC), and the Office of Intermodal Planning and Investment (OIPI) for their sustainability planning initiatives and contributions to making the world a better place.

    San Diego Regional Planning Agency (SANDAG)

    SANDAG used their MetroQuest Site to gain feedback on their environmentally focused 2019-2050 Regional Plan. Each MetroQuest Site contains a Welcome Screen, a Wrap Up Screen, and three additional question screens to suit the needs of the project (selected from 14 available Screen templates). SANDAG selected the Priority Ranking Screen, the Scenario Rating Screen, and the Tradeoffs Screen in their MetroQuest Site allowing them to both educate and collect valuable input from the public!

    The Priority Ranking Screen allowed San Diego residents to rank five of the seven available priorities, such as climate change and public health, and to provide input on which they viewed as the most important issues to address. This allowed SANDAG to gain insight into the perspectives and preferences of the public, and learn what initiatives they should direct more attention to now and in the future.

    The Scenario Rating Screen gave participants the ability to rate the three possible network concepts, and illustrate the extent to which each solution addressed their priorities on the Priority Ranking Screen. Residents were able to compare strategies, see the pros and cons of each, and then weigh in by rating each scenario.  This Screen let participants gain an understanding of each option in just a few minutes before they voiced their opinions. For SANDAG this meant trustworthy and actionable data!

    The Tradeoffs Screen was used to educate residents about critical decisions facing planners and collect feedback on the most preferable transportation options. Due to budget constraints implementing every project is simply not possible, but with their MetroQuest Site, SANDAG can better address the future needs of San Diego residents, all while minimizing harm to the environment.

    Chicago Metropolitan Agency for Planning (CMAP)

    CMAP project Alternative Futures: Innovative Transportation is another great example of environmentally friendly transportation planning! CMAP chose the Image Rating Screen and two Standard Survey Screens to gather informed input on how new transportation technologies will affect individual citizens.

    The dynamic Visual Preference Screen asked participants three crucial questions: 1. what technological advancements would benefit your community most? 2. where would you live if your commute was more convenient? and 3. what are your concerns with new transportation technologies? The Visual Preference Screen offered valuable insights into the technological advancements necessary and where they should be implemented.

    The two Standard Survey Screens allowed residents to share their preferences regarding future transportation options, and gave CMAP insight into how to ensure equitable access to technology, reduce congestion, and expand parking options. Additionally, the Standard Survey Screens aided CMAP in solving a problem that many of us in transportation planning face – how to keep public transit competitive with new technology.

    Southwestern Pennsylvania Commission (SPC)

    SPC launched the innovative Forces of Change survey, which embraced change by asking the public’s input on how to best cope with the external forces facing their future. Their MetroQuest Site reviewed several different factors, such as: population changes, new energy, and aging infrastructure. With new technologies being one of the categories, this survey offered valuable data needed to construct a better future, and incorporated a Strategy Rating Screen and a Standard Survey Screen.

    The Strategy Rating Screen asked participants to examine a range of areas that many be impacted by external forces and weigh in on the urgency of each one using a quick star rating. On the Standard Survey Screen participants answered questions on which communities they believed will be most and least impacted by a range of external forces including the environmental and technological change.

    Office of Intermodal Planning and Investment (OIPI)

    OIPI used MetroQuest to enhance their knowledge of public preferences as they planned for the green future of transportation in their VTrans2040 survey. Vtrans2040 used two Priority Ranking Screens to ask residents what they believed were the three biggest opportunities and concerns with emerging transportation technologies, such as autonomous vehicles and mobility-on-demand services.

    The Strategy Rating Screen allowed OIPI to gain insight into how Virginia residents thought they should invest in the transportation system. Participants rated potential improvements on a scale of one to five, with “five” being the most important. Additionally, the Strategy Rating Screen gave OIPI a greater understanding of the wishes and needs of residents, which projects to prioritize, and where they should allocate resources.

    Thank you San Diego Regional Planning Agency, Chicago Metropolitan Agency for Planning, Southwestern Pennsylvania Commission, and the Office of Intermodal Planning and Investment for your proactive efforts to fight climate change and implement environmentally friendly transportation plans. We are looking forward to seeing the implementation of these innovative and environmentally friendly solutions. We’re confident that these public engagement efforts will help to support a bright future for your transportation systems.

  • [MEET METROQUEST]  Mike Walsh, Chief-Executive-Officer

    [MEET METROQUEST] Mike Walsh, Chief-Executive-Officer

    Welcome to the first of our new blog series entitled “Meet MetroQuest!”

    In this series, we’ll introduce the exceptional people who make up the MetroQuest team. We’re passionate about online public engagement, leading edge government technology, and delivering the best solutions to ensure citizens are involved in the planning of great cities. This blog series is a chance for us to celebrate our passionate people and their dedication.   

    In this first interview, we introduce you to Mike Walsh, our fearless CEO. 

    Mike, can you give us the 10,000-foot view of your role at MetroQuest? 

    It’s in my nature to be involved with all aspects of MetroQuest – from finance and accounting to customer support and success. With the latter, I tend to help with strategy and advise the team on bigger picture scenarios. Overall, I help plug gaps where they need to be plugged – this is sometimes why I’m called the Chief-of-Everything-Else Officer!  

    Of course, that continues to change as the company evolves. Last year we doubled our headcount, so it’s the case that things I used to be involved are now the responsibility of others. It’s a great feeling to delegate important work to talented people you can trust to make it happen. 

    What led you to create MetroQuest? 

    Initially, there were three of us involved in developing a fusion of sustainability and computing that could be used to engage people in a conversation about sustainability for a town, city, or region.  

    It’s my view that we need to try and not just think about a place today, but envisage how that place will look like in 5, 10, or even 25 years. This visualization needs to happen because urban areas are changing and growing, and getting bigger and busier. With MetroQuest, we help clients visualize growth and expansion, with a focus on sustainability. Great cities don’t happen by accident. We need effective public participation and proactive plans for better transportation, move livable cities, and happier communities.  

    What drives you to be such a bold advocate for sustainable cities? 

    I’ve always been interested in the intersection of sustainability, business, and computers.  

    MetroQuest was born out of the Sustainable Development Research Institute at UBC, and the company really found its feet when I was a grad student studying sustainability.  

    Sustainability to me is another word for strategy. Most businesses have a strategy to really try to optimize or focus on financial performance, but don’t necessarily pay as much attention to the human or ecological implications. Sustainability is a broader way of talking about strategy and thinking a little more holistically about the issues at hand.  

    Sustainable cities, or Smart Cities, have become a very hot topic of late. As the global population continues to grow and many more people are choosing to live in cities, getting cities to be desirable places with a small energy and waste footprint will be critical. Smart Cities is really just the intersection of sustainability and urban places. 

    How do you see the future of public engagement evolving?  

    There’s always going to be a role for in-person interaction and there will always be town hall meetings. However, if you want to engage lots of people – people who are supportive of a project or issue – you aren’t going to see many of them at a town hall meeting. This means that if you want them to participate, you need to give them some other mechanism to do so.  

    That’s why there’s a shift to digital interaction online and it’s going to continue to go that way. At MetroQuest, we continue to see great examples of the traditionally silent majority now playing a key role in shaping urban and transportation plans by providing their informed input online. I think this will continue to be the case, creating increasing demand for ways to enable citizens to meaningfully participate online. 

    Would you say that MetroQuest is a disruptor of the industry? 

    We are pioneers in the space and could certainly be considered disruptors. We engineered digital interaction when there was no Internet. We used to go and shine things on the wall, using a laptop and a projector and gather input using polling keypads!  

    The advent of the Internet enabled us to access a lot more people for a lot less money per participant. The latest U.S. Census Bureau data tells us that nearly 80% of US households have a broadband Internet subscription with a desktop or laptop and a handheld computer (smartphone or tablet). It’s never been easier to empower government agencies to engage citizens online!  

    At MetroQuest, we continue to disrupt. With the proliferation of the Internet came many players in the “online survey” space. But, no one likes traditional surveys, even online. The best public engagement can only be born from compassion for the human experience. Our team has a relentless focus on enabling highly visual and interactive online engagement to support better city and transportation planning. Multiple choice questions don’t cut it. Because we gamify surveys and weave education about planning into the online experience, we bridge the gap between complex planning initiatives and quantifying the desires of citizens. This is why I like to call MetroQuest the “unsurvey. ” 

    What do you do outside of work? 

    My wife and I like to travel and ski. We’re out of the city many weekends, which definitely helps to disconnect your brain from the work world and reconnect with the outdoors.  

    What guidance do you give government agencies looking to garner meaningful public input? 

    First, make sure that you have a clear objective. We always ask clients: “how would you define success?”  Starting with the end in mind empowers agencies to achieve, and often surpass, their public engagement goals.  

    To that end, we also like to ask:

    • “what are you trying to accomplish?”
    • “what would success look like?”
    • “what information are you trying to collect”
    • “what are you going to do with that information?”  

    Second, we advise agencies to not just ask a question for the sake of asking a question. We encourage clients to ask questions that actually have a useful purpose further down the road. For example, we helped a client who wanted to gather information about demographics, in particular income. We advised them not to, because they were unclear as to what they were going to do with that information.  

    It’s a fact that the more questions you ask, the less answers you get. A five-minute survey is 500% more likely to be completed than a 15-minute survey. Asking extraneous questions is very counterproductive. The game is about getting what you want in the very minimum number of questions. 

    What advice do you have for people thinking about working at MetroQuest? 

    Everybody does a bit of everything here. We’re less structured than a larger organization and therefore able to better welcome creativity, courage, and play. Our team goes above and beyond every day, because we grow when we think and act bigger. We’re highly inclusive – everyone is equal at MetroQuest. And we’re highly collaborative within teams and across departments, because everyone has good ideas. We achieve greatness together, so we celebrate employee and customer milestones. We’re passionate about quality and results and generous with our encouragement.

    If that sounds interesting, then MetroQuest could be a good place for you. 

    Do you have any closing thoughts? 

    It’s been an interesting journey over the past 20 years. We’re excited to see where we get to go over the next 20.

  • [INSIGHTS] VIA Metropolitan Transit Uses MetroQuest for Long Range Comprehensive Transportation Plan

    [INSIGHTS] VIA Metropolitan Transit Uses MetroQuest for Long Range Comprehensive Transportation Plan

    VIA Metropolitan Transit is using MetroQuest in support of “Vision 2040,” a planning process to update the agency’s Long Range Comprehensive Transportation Plan for the greater San Antonio region. Using MetroQuest for their engagement process will let the community have their say in the future of public transportation in their area.

    “Vision 2040 is a community-driven process with many opportunities for members of the public to provide us with input and suggestions,” said VIA President/CEO Jeff Arndt. “This online survey is a great way for people to get involved in planning the future, and we are promoting it with a public outreach effort that includes social media, online content, and many community events.”

    When Vision 2040 is completed in the fall of 2016, it will serve as a guide for public transportation for the region and assist decision makers and transportation professionals in planning for the region’s growing population over the next 25 years. Vision 2040 will identify public transportation options that can enhance mobility and the overall quality of life for current and future residents of the region.

    Read more about the project here.

  • [INSIGHTS] APA Smart Cities and Sustainability Task Force

    [INSIGHTS] APA Smart Cities and Sustainability Task Force

    The Smart Cities and Sustainability Task Force continues the focus on sustainability by addressing recent advances in technology and innovation to cultivate cities which are smarter, more resilient, and sustainable. The Task Force, which is a collaborative initiative between the Sustainable Communities, Technology, and Transportation Planning Divisions of the American Planning Association (APA), seeks to research and report on how technology advances are changing the field of planning and our communities, identify best practices, and demonstrate how planners can lead on these important changes.

    The Task Force Goals are to:

    1. Anticipate and prepare for trends and emerging issues and communicate their implications.
    2. Generate the big ideas to advance our communities.
    3. Educate the public and community leaders through documentation of best practices and increase their use by planners, citizens and elected officials.

    After working with MetroQuest on a project in Erie Pennsylvania, Co-Chair Robert Kerns invited MetroQuest President Mike Walsh to join the task force. As an expert in the field of digital engagement, Mike has been working with the team to create online surveys and ideation tools. In addition, Mike participated in the Task Force presentation at the APA National Conference in Seattle and contributed to the recently released Task Force Report.