On Demand Webinar

Winning Tactics for Community Engagement in the New Normal

On-Demand Now Available!
Educational Credit: 1.0 (APA AICP CM)

Join us as we uncover the strategies behind some of this summer’s most successful public engagement projects!

What’s working in the new normal? As agencies and firms turn to online tools to capture public opinion safely and effectively on a wider scale, some have achieved outstanding community engagement results. In this webinar, Nicole Riddle from South Carolina DOT, Amy Livingston from CDM Smith, and Liz McHardy from LURA Consulting share the tactics behind how they created some of this summer’s most effective public engagement campaigns.

From creating an online experience that is both compelling and relevant, to promotional strategies that capture attention during difficult times, and creative methods for transforming public opinion data from 1000s of participants into compelling reports for decision makers and stakeholders, our interview-style webinar will highlight these case studies and show us how to deliver exceptional results.

With a global pandemic, widespread protests and the distractions of summer, it has been a challenging time to engage the public and gather informed input. Keeping up momentum on public projects has been the most widely-debated topic of the last few months. Join us as our expert speakers share their stories of successful community engagement, providing us with the tools and strategies to succeed through the pandemic and beyond.

In this webinar, we will explore:

  • How successful online engagement begins with thoughtful set-up
  • Best practices for promoting online public engagement to capture attention
  • How to analyze your results to make compelling reports for decision makers
  • Effective methods of reaching traditionally underrepresented communities
  • Vivid case studies of effective online public engagement during COVID-19
Average rating: 4.4/5

This was a fantastic webinar that was full of great information. I feel like I came away with a lot of ideas and strategies to implement in my own work.

Great presentation! We just conducted our first virtual meeting implementing most of tactics discussed. Thank you for sharing your information.

Excellent content and presenters. One of the best learning sessions on public engagement and participation I've seen, particularly those emphasizing the use of online or remote platforms.

It was very well done and well coordinated. The presentations complimented each other and flowed nicely!


Nicole Riddle

Public Involvement Coordinator & Biologist, SCDOT

Nicole Riddle joined SCDOT full time in 2012, as an assistant NEPA Coordinator and biologist prior to her current role as Public Involvement Coordinator / Biologist for the Environmental Services Office. Nicole has a recovery permit with USFWS (US Fish and Wildlife Service) to conduct presence / absence surveys for the endangered Carolina Heelsplitter Mussel and conducts biological assessments in the coastal areas of SC. She graduated from Coastal Carolina University in 2011 with a B.S. Degree in Marine Science.

Amy Livingston, CDM Smith

Amy Livingston

Infrastructure Public Involvement Specialist, CDM Smith

Amy Livingston is an infrastructure public involvement specialist with over twelve years of experience in public and stakeholder engagement. As CDM Smith’s Public and Stakeholder Engagement Discipline Lead for the East Coast, she has led outreach efforts across the United States. She specializes in NEPA projects and is currently planning virtual public hearings and outreach for several high-profile, complex NEPA environmental impact statements and environmental assessments.


Liz McHardy

LURA Consulting

Liz McHardy specializes in organizational design, training, and collaborative planning. Liz is a creative and strategic systems-thinker and uses appreciative inquiry methods to establish integrity and trust in process participants. She is a strong and respected integrator, ensuring that community values and ideas are synthesized and embedded into public policy in every project she works on. Liz has an MBA from Royal Roads University, and is an accomplished speaker, trainer and proponent of “Guided Learning”.

Thank you to our webinar sponsors!
Educational credit available through the APA.

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