Predictions for Community Engagement in 2021: MetroQuest Hosts Webinar with WSP and NCDOT

Press release

On December 9th, public engagement superstars from WSP and North Carolina DOT join forces with MetroQuest to uncover the most effective community engagement strategies from the last 8 months, providing best practices and leading techniques to guide planning teams to success in the new year!

Vancouver, BC, November 30, 2020 – Events in 2020 have created a perfect storm for public engagement, leading to both new challenges and powerful innovations. In this free December 9th webinar, experts uncover national trends and regional variations around effective community engagement, offering a sneak peek into the most effective strategies and key technologies for successful planning in 2021!

Our ‘new normal’ has pushed public engagement beyond its typical routine, forcing planners across the nation to rise to unique challenges and establish new protocols for community engagement without public meetings. In this webinar, public involvement specialists with a combined 85+ years of community engagement experience explore how planning firms and government agencies have overcome obstacles this year, uncovering the tools and techniques that lead to exceptional public engagement, and recommending effective strategies for 2021.

Host Dave Biggs, Chief Engagement Officer at MetroQuest, leads the discussion. He is joined by Jamille Robbins, Public Involvement Group Leader for North Carolina Department of Transportation (NCDOT), who leads and educates 20+ divisions in public outreach. Joining them is Darrel Cole, Vice President of Communications & Public Involvement Practice at WSP, who leads a team of 45+ nationwide in pivoting to online public outreach. Rounding out the panel is Lisa Hummel, Communications & Public Involvement Specialist at WSP, who brings her expertise in online meetings and experience as a member of the WSP Crisis Communications Rapid Response Team.

Using real-life case studies of successful public engagement projects, including the City of Philadelphia’s Washington Avenue Improvement Project, the North Carolina Capital Area MPO’s Bikeway Study, a Long Range Transportation Plan from Pueblo Area Council of Government and more, the panel of public engagement superstars come together to share valuable insights!

Register to watch as they explore the leading trends from the last 8 months, from the techniques that have helped agencies and firms succeed, to key technologies for your online engagement toolbox and ongoing barriers and obstacles, uncovering what community engagement will look like in 2021 and what you need to succeed moving forward.

This webinar qualifies professional planners for 1.0 AICP Certification Maintenance credit.

About MetroQuest

MetroQuest is North America’s #1 online survey platform for public engagement in transportation and urban planning. Government agencies and planning firms of all sizes trust MetroQuest to engage thousands of people with delightful surveys that obtain informed input and actionable results to get plans approved. 1000s of public engagement practitioners attend MetroQuest’s webinars each month, gaining AICP CM Credit and driving forward the conversation around community involvement.

For more information about MetroQuest, visit

Grace Cheung
Marketing Manager
#510 – 1111 Melville Street 
Vancouver, BC, Canada V6E 3V6 
Office: +1 855 215 0186 | Direct: +1 604 225 2010 |

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