Revised for 2022!

The Beginner’s Guide To Effective Online Engagement — New Revised Edition

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Your guide to best practices for virtual public engagement, backed by 24+ years of experience and research in public involvement and transportation planning!  


This guide is your 'crash course'

into the rapidly changing landscape of virtual public engagement for transportation planning. It’s the fastest way to get up to date on what’s working best for agencies across the country.

The shift to online engagement has accelerated over the years, in part due to restrictions brought about by the COVID-19 global pandemic, growing online populations, and the increasing urgency to reach a broader and more diverse audience.

In this guide, you’ll learn key best practices for achieving successful virtual engagement, pitfalls to avoid, as well as the most essential tactics and technologies to keep in your toolbox, from online surveys to social media targeting.