Project Description


Harry Jerome Community Center


City of North Vancouver, BC


The Harry Jerome Community Center urgently requires design and development investment to upgrade their community recreation center and the adjacent land surrounding it. This issue was highly contentious given the diversity of public opinion and broad community demographics.

As part of its “City Shaping” or official community planning process (OCP) the City of North Vancouver needed to engage a wide cross section of citizens to review design alternatives and provide input on the future of the community recreation center and adjacent public lands because previous public involvement efforts did not produce sufficient results.

MetroQuest was used via the web, with iPads and on kiosks at community events to collect community input on design and land use alternatives for the re-development of the  recreation center. MetroQuest was able to successfully engage multiple demographics in the community and collect input to inform the decision about a preferred design option for the recreation center and the adjacent land use patterns.

“It was fast and very easy to implement and the adoption rate was high given the success in using MetroQuest in phase 1 of “City Shaping”. The online tool provided community members who do not normally participate a venue to provide their input and feedback. This paired with community meetings made our consultation very effective.”
Connie Rabold, Communications Manager, City of North Vancouver
“Implementation was turnkey and this included iPad and kiosk deployment.”
Connie Rabold, Communications Manager, City of North Vancouver