HOW IT WORKS

Creation

1. Set-up

We help you set up MetroQuest, creating an engaging platform that people love to use.

Collection

2. Engage

MetroQuest goes live and the data starts rolling in. We’ll assist you along the way.

Reporting

3. Analyze

You receive tens of thousands of data points that you can analyze and present. Success!

SCREENS

MetroQuest is comprised of a series of 4 to 5 standardized screens that guide participants through the process of learning about the project and providing input. We have a range of screen types that can easily be mixed and matched to suit the engagement needs of any project.

Welcome

Welcome screen

The Welcome Screen is used to briefly set the context for the project and encourage people to participate. It is a visually appealing screen with room for a bit of background and a call to action.

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Wrap Up

Wrap up screen

The Wrap Up Screen collects demographic information, informs about next steps and other opportunities for input, thanks participants and encourages them to help spread the word.

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Priority Ranking

Priority ranking screen

The Priority Ranking Screen is used to rank order a set of items. It’s an easy and intuitive way to get quality feedback from the community on issues, objectives, topics or priorities.

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Scenario Rating

Scenario rating screen

The Scenario Rating Screen allows participants to learn about scenarios through visualizations and performance metrics ranked according to their top priorities before providing input.

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Visual Preference

Visual preference screen

The Visual Preference Screen allows participants to select a preferred image among a set of choices. It’s a fast and easy way to collect input on visual alternatives.

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Image Rating

Image rating screen

The Image Rating Screen allows participants to rate or vote on a series of images one at a time. It provides a fast and visual way for visitors to provide input on designs, concepts or options.

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Map Marker

York Region's Transportation Master Plan

The Map Marker Screen uses the familiar Google Map interface to allow visitors to drag markers to areas of interest or concern and add comments if they wish throughout your study area.

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Project Selection

Project selection screen

The Project Selection Screen collects input on potential projects on a map. Participants can rate or vote on each project and, if applicable, even see a tally of costs to constrain their choices.

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Budget Allocation

Budget allocation screen

Using the Budget Allocation Screen participants allocate resources to spending categories. It’s a great way to educate about budget limitations and collect feedback on priorities.

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Funding Balance

Funding balance screen

The Funding Balance Screen challenges participants to hit a budget target using an array of funding sources. It’s a fun way to collect input on the feasibility of various funding options.

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Vision Statement

Vision screen

The Vision Statement Screen collects open-ended ideas on hopes or visions for a community. This free form input provides a great snapshot of public views to inform your project.

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Tradeoffs

Tradeoffs screen

The Tradeoffs Screen allows visitors to weigh a series of options head to head. Trade-offs are presented in pairs and participants simply indicate their preferences on a sliding scale.

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Strategy Rating

Strategy rating screen
The Strategy Rating Screen collects input on any list of strategies or actions. Participants simply navigate through items in up to 5 categories and provide a rating and comment if they wish.

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Standard Survey

Standard survey screen

The Standard Survey Screen allows you to ask a set of survey questions in a variety of formats including multiple choice, image selection, drop-down boxes, rating items, and open text input.

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FREQUENTLY ASKED QUESTIONS

Who Uses MetroQuest?

MetroQuest is used by hundreds of cities, planning agencies, public involvement, planning and engineering firms. With over 18 years of use on award-winning projects on five continents, MetroQuest has earned its recommendation as a best practice by the American Planning Association, the US Federal Highway Administration, the Transportation Research Board and many others.

How Can We Maximize Participation for Our Project?

It starts with developing a configuration of MetroQuest that is compelling, easy, fast and fun. Our team will work with you to create an engaging MetroQuest experience for your participants. When it launches, it’s all about promoting participation, and we’ll be happy to work with your team to provide the best advice we can to maximize participation for your project. Some of this advice can be found in our free guidebook here.

Do People Need To Sign-Up or Log On To Participate?

No. Our focus at MetroQuest is helping our clients engage as many people as possible – going well beyond the “usual suspects.” For that reason, we avoid any possible barriers to participation like requiring people to sign-up before they participate. Such a barrier typically reduces participation by approximately 90%.

How Do We Detect Ballot Stuffing or Other Abuse?

Planning processes can be controversial and abuse is always a possibility. We have tools and techniques to identify and help mitigate ballot stuffing in order to protect the integrity of the results. Any attempts at abuse are easily recognized and nullified.

Who Provides the Kiosks or iPads if We Want to Use Them in Our Project?

We have preferred pricing relationships with partners who rent or sell kiosks, iPads and other hardware that you may need. Since we work with them frequently, it’s seamless. Simply let us know your needs and we’ll make sure they take good care of you.

How Is Data Reported?

We provide clients with password-protected 24/7 access to MetroQuest Insights, an intuitive dashboard to monitor, evaluate, report and export your public input. This data includes all feedback, time and length of visit and the participants IP address, which is useful for determining geographic location.

Where Is the Data Stored? For How Long?

To conform with national requirements, all personal data provided by participants is stored in the US for US clients and in Canada for Canadian clients. All remaining data is stored on cloud based servers in the United States. All data collected by MetroQuest is retained indefinitely, even after your project finishes so if you lose your final data reports, we’ve got you covered.

Do We Support Multiple Languages?

Yes. In many regions two or more languages need to be supported. Once the English configuration is complete, we will work with you to create MetroQuest versions in other languages that can all be accessed using a simple language toggle button on the front page.

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