We help you set up MetroQuest, creating an engaging platform that people love to use.
MetroQuest goes live and the data starts rolling in. We’ll assist you along the way.
You receive tens of thousands of data points that you can analyze and present. Success!
MetroQuest is comprised of a series of 4 to 5 standardized screens that guide participants through the process of learning about the project and providing input. We have a range of screen types that can easily be mixed and matched to suit the engagement needs of any project.
FREQUENTLY ASKED QUESTIONS
Who Uses MetroQuest?
MetroQuest is used by hundreds of cities, planning agencies, public involvement, planning and engineering firms. With over 18 years of use on award-winning projects on five continents, MetroQuest has earned its recommendation as a best practice by the American Planning Association, the US Federal Highway Administration, the Transportation Research Board and many others.
How Can We Maximize Participation for Our Project?
It starts with developing a configuration of MetroQuest that is compelling, easy, fast and fun. Our team will work with you to create an engaging MetroQuest experience for your participants. When it launches, it’s all about promoting participation, and we’ll be happy to work with your team to provide the best advice we can to maximize participation for your project. Some of this advice can be found in our free guidebook here.
Do People Need To Sign-Up or Log On To Participate?
No. Our focus at MetroQuest is helping our clients engage as many people as possible – going well beyond the “usual suspects.” For that reason, we avoid any possible barriers to participation like requiring people to sign-up before they participate. Such a barrier typically reduces participation by approximately 90%.
How Do We Detect Ballot Stuffing or Other Abuse?
Planning processes can be controversial and abuse is always a possibility. We have tools and techniques to identify and help mitigate ballot stuffing in order to protect the integrity of the results. Any attempts at abuse are easily recognized and nullified.
Who Provides the Kiosks or iPads if We Want to Use Them in Our Project?
We have preferred pricing relationships with partners who rent or sell kiosks, iPads and other hardware that you may need. Since we work with them frequently, it’s seamless. Simply let us know your needs and we’ll make sure they take good care of you.
How Is Data Reported?
We provide clients with password-protected 24/7 access to MetroQuest Insights, an intuitive dashboard to monitor, evaluate, report and export your public input. This data includes all feedback, time and length of visit and the participants IP address, which is useful for determining geographic location.
Where Is the Data Stored? For How Long?
To conform with national requirements, all personal data provided by participants is stored in the US for US clients and in Canada for Canadian clients. All remaining data is stored on cloud based servers in the United States. All data collected by MetroQuest is retained indefinitely, even after your project finishes so if you lose your final data reports, we’ve got you covered.
Do We Support Multiple Languages?
Yes. In many regions two or more languages need to be supported. Once the English configuration is complete, we will work with you to create MetroQuest versions in other languages that can all be accessed using a simple language toggle button on the front page.