How It Works 2017-12-16T22:25:03+00:00



1. Set-up

For any outreach project, use MetroQuest’s intuitive dashboard to set-up an engaging site.


2. Engage

Launch your MetroQuest site to the public and use your dashboard to watch the data roll in.


3. Analyze

MetroQuest’s dashboard makes it easy to analyze and report on all your public input. Yes!


Each MetroQuest site that you launch may contain of a series of 4 to 5 standardized screens that guide participants through the process of learning about the project and providing input. Your MetroQuest dashboard give you a wide range of screen types to choose from that can easily be mixed and matched to suit the engagement needs of any project. Just pick a set that’s right for your project, customize it with your text and images and you are ready to ENGAGE!


Welcome screen

The Welcome Screen is used to briefly set the context for the project and encourage people to participate. It is a visually appealing screen with room for a bit of background and a call to action.

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Wrap Up

Wrap up screen

The Wrap Up Screen collects demographic information, informs about next steps and other opportunities for input, thanks participants and encourages them to help spread the word.

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Priority Ranking

Priority ranking screen

The Priority Ranking Screen is used to rank order a set of items. It’s an easy and intuitive way to get quality feedback from the community on issues, objectives, topics or priorities.

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Scenario Rating

Scenario rating screen

The Scenario Rating Screen allows participants to learn about scenarios through visualizations and performance metrics ranked according to their top priorities before providing input.

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Visual Preference

Visual preference screen

The Visual Preference Screen allows participants to select a preferred image among a set of choices. It’s a fast and easy way to collect input on visual alternatives.

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Image Rating

Image rating screen

The Image Rating Screen allows participants to rate or vote on a series of images one at a time. It provides a fast and visual way for visitors to provide input on designs, concepts or options.

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Map Marker

York Region's Transportation Master Plan

The Map Marker Screen uses the familiar Google Map interface to allow visitors to drag markers to areas of interest or concern and add comments if they wish throughout your study area.

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Project Selection

Project selection screen

The Project Selection Screen collects input on potential projects on a map. Participants can rate or vote on each project and, if applicable, even see a tally of costs to constrain their choices.

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Budget Allocation

Budget allocation screen

Using the Budget Allocation Screen participants allocate resources to spending categories. It’s a great way to educate about budget limitations and collect feedback on priorities.

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Funding Balance

Funding balance screen

The Funding Balance Screen challenges participants to hit a budget target using an array of funding sources. It’s a fun way to collect input on the feasibility of various funding options.

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Vision Statement

Vision screen

The Vision Statement Screen collects open-ended ideas on hopes or visions for a community. This free form input provides a great snapshot of public views to inform your project.

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Tradeoffs screen

The Tradeoffs Screen allows visitors to weigh a series of options head to head. Trade-offs are presented in pairs and participants simply indicate their preferences on a sliding scale.

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Strategy Rating

Strategy rating screen

The Strategy Rating Screen collects input on any list of strategies or actions. Participants simply navigate through items in up to 5 categories and provide a rating and comment if they wish.

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Standard Survey

Standard survey screen

The Standard Survey Screen allows you to ask a set of survey questions in a variety of formats including multiple choice, image selection, drop-down boxes, rating items, and open text input.

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Who Uses MetroQuest?

The MetroQuest software is used by hundreds of cities and government agencies as well as public involvement, planning and engineering firms. With over 18 years of use on award-winning projects on five continents, MetroQuest has earned its recommendation as a best practice by the International Association for Public Participation, the American Planning Association, the Federal Highway Administration, the Transportation Research Board and many others.

How Can We Maximize Participation for Our Project?

The first step is to create an engaging MetroQuest site for your online outreach. Your MetroQuest subscription gives you access a wide range of great looking screen templates that you can use to ensure that your community engagement sites are compelling, easy, fast and fun. Your dashboard also provides helpful videos and other tips to guide you. Then, when you launch your online engagement site, it’s all about promoting participation. Once again you’ll find a wealth of best practice information to help you maximize participation for your project. Some of this advice can be found in our free guidebook here.

Do People Need To Sign-Up or Log On To Participate?

No. The MetroQuest software is optimized to engage as many people as possible – going well beyond the “usual suspects.” For that reason, it’s designed to avoid any possible barriers to participation like requiring people to sign-up before they participate. Such a barrier typically reduces participation by approximately 90%. MetroQuest still allows you to collect demographic information on participants as well as email address and other information as a part of your survey if you wish.

How Do We Detect Ballot Stuffing or Other Abuse?

Planning processes can be controversial and abuse is always a possibility. MetroQuest has tools and techniques to identify and help mitigate ballot stuffing in order to protect the integrity of the results. It’s very rare but, if it happens, these tools allow potential abuse to be easily recognized and nullified.

Who Provides the Kiosks or iPads if We Want to Use Them in Our Project?

There are many great third-party suppliers that rent or sell kiosks, iPads and other hardware compatible with MetroQuest. If you have any difficulty finding one, please let us know. We’ll be happy to point you in the right direction.

How Is Data Reported?

Your MetroQuest subscription includes password-protected 24/7 access to MetroQuest’s intuitive dashboard where you can monitor, evaluate, report and export your public input. This dashboard includes maps, graphs and other visualization tools to help you gain valuable insight into the data and prepare attractive reports.

Where Is the Data Stored? For How Long?

To conform with national requirements, all personal data provided by participants is stored in the US for US clients and in Canada for Canadian clients. All remaining data is stored on cloud-based servers in the United States. All data collected by MetroQuest is retained indefinitely, even after your project finishes so if you lose your final data reports, MetroQuest has got you covered.

Does MetroQuest Support Multiple Languages?

Yes. MetroQuest has the capability to support multiple languages. You can set up as many languages as are needed for your community allowing your participants to easily toggle to their preferred language when they begin.



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