Best practices

Community Engagement Highlights from APA 2016

Whether you attended the American Planning Association 2016 National Conference or not, you likely missed some of the great dialogue on community engagement, because the program was packed. As I do every year, I did my best to catch as many highlights, takeaways, and trends as possible. Here are ones that stood out for [...]

By | 2017-01-25T20:49:31+00:00 May 6th, 2016|Best practices, Conferences|1 Comment

What I Learned When an Angry Mob Destroyed My Public Meeting

One of my pet peeves is how we fill conference programs and websites with the most successful case studies and we don't talk about our most potent learning experiences - when things went wrong. Maybe we just need a safe place to talk about these important learning opportunities. When things go wrong in public [...]

By | 2017-06-19T22:27:05+00:00 March 14th, 2016|Best practices, Engagement|4 Comments

Tip of the Iceberg: Seeking Real Accessibility in Community Engagement

Ensuring that community engagement opportunities are open to all residents is not only the law, it's also good for planning. Incorporating a diversity of viewpoints improves plans, facilitates implementation, and frankly leads to better communities that meet the needs of all residents. Unfortunately too often the accessibility discussion doesn't get out of first gear. [...]

By | 2017-01-25T20:49:31+00:00 March 10th, 2016|Best practices, Engagement, Software features|2 Comments

The Fiasco Files: Community Engagement Disasters and How to Avoid Them

When you look around at case studies of community engagement, it seems like everyone’s hitting it out of the park every time. Let’s great real! Anyone who has experience in community engagement has at least one disaster to share. It’s about time we had a safe forum to share our mistakes and learn from [...]

By | 2017-06-19T22:28:30+00:00 February 26th, 2016|Best practices, News|0 Comments

Conference Video: How to Engage Citizens Through Technology

Gamifying Behavior Change: How to Engage Citizens Through Technology Presentation at 2016 Sustainable Communities Conference (Westin Ottawa) In February 2016, over 400 municipal leaders and sustainability professionals gathered at the Westin in Ottawa, ON for the annual 2016 Sustainable Communities Conference. MetroQuest Chief Engagement Officer, Dave Biggs was honored to share the stage with [...]

By | 2017-01-25T20:49:31+00:00 February 20th, 2016|Best practices, Conferences, Engagement, News|0 Comments

Top 6 Things That Successful Online Community Engagement Projects Have in Common

Let’s take a look at what’s working best in online community engagement In the early days of online community engagement tools there were plenty of experiments happening and not enough information to allow any meaningful pattern analysis. With those early days behind us, it’s finally possible to tease out best practices and evaluate critical success [...]

By | 2017-01-25T20:49:31+00:00 February 9th, 2016|Best practices, Engagement|0 Comments

Why Being Mobile-Friendly Is So Important

In recent years we have witnessed the explosive growth of internet users on mobile devices around the world. In 2015, there were more Google searches on mobile than on desktops for the first time. 47% of Facebook’s 1.55 billion users only use it on their phone. Our own results point to this growing trend as [...]

By | 2017-01-25T20:49:31+00:00 December 21st, 2015|Best practices, Engagement|0 Comments

Top 4 Answers: What Does Better Public Engagement Mean?

In the past few months, the public engagement community has ramped up dialogue about how to measure success. It’s a tricky question since metrics like miles per gallon are hard to find in the “social sciences.” A great place to begin in any such exercise is to clearly define what success means so we decided [...]

By | 2017-01-25T20:49:31+00:00 December 8th, 2015|Best practices, Engagement|2 Comments

Drive Engagement Using Powerful Calls-to-Action

In order to compete with the clutter of information that bombards people every day there are many strategies to keep in mind to kick start your participation and keep the momentum going throughout the engagement period. One of the most important aspects of driving participants to take action is crafting powerful calls-to-action. Strong messages are [...]

By | 2017-01-25T20:49:31+00:00 December 3rd, 2015|Best practices, Engagement|0 Comments

What Motivates Civic Engagement?

When we talked to over 100 agencies about their goals for improving their public engagement activities, increasing participation rates came out #1. That was enough to motivate us to look into motivation. We did some research into the most important motivators for civic engagement and here is what we learned. 1. Fear It turns out [...]

By | 2017-01-25T20:49:31+00:00 November 2nd, 2015|Best practices, Engagement|1 Comment