Best Practices for Online Public
Engagement for Transportation Agencies

This highly visual video presents a series of case studies, best practices and tips to guide MPO’s and DOT’s towards the successful application of online public engagement for a variety of projects. Award-winning LRTP, STIP, TIP, NEPA, EIS, corridor, highway, transit, TOD and participatory budgeting projects that successfully leveraged innovative digital engagement are presented.

Comments From Participants

“Thank you so much for the fantastic webinar! We really appreciated all the effort you put into preparing it.”
“I’m going to make this required viewing for our planning and public engagement staff”
“I’m so glad I found this video – much appreciated!”


From crowdsourcing platforms to interactive surveys to social media, the latest fleet of online engagement tools are making it so easy and fun to participate that they are drawing in thousands of participants and collecting constructive public input to inform and support MPO and DOT projects across the country. This session outlines best practices gathered based on hundreds of project case studies.

Lessons from case studies including:

  • DDOT (Washington, DC)
  • Georgia DOT
  • Pennsylvania DOT
  • CalTrans
  • Minnesota DOT
  • Illinois DOT
  • Idaho DOT
  • Broward MPO
  • Lee MPO
  • Hillsborough MPO
  • Atlanta Regional Commission
  • North Florida MPO
  • and more…

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Learning Outcomes

The webinar will train participants on the following topics:

  • what to look for when selecting online engagement tools for transportation planning projects,
  • how to promote online participation,
  • how to leverage social networking tools most strategically,
  • how to design a fast and effective online experience,
  • how to collect meaningful public feedback that is directly usable in planning documents, and
  • how to leverage mobile, touchscreen kiosks and other technologies effectively.

Who Should Watch It

This session will interest:

  • DOT and MPO project leaders,
  • Transportation and urban planners,
  • Public Information Officers, and
  • Outreach and communications personnel

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