Best practices

How Can Community Engagement Restore Trust in Government?

We're creating an ambitious guidebook to answer the question how can we design and implement community engagement to build trust and support? We'd be happy to send you a free copy as soon as it is published. Register to receive the guidebook Providing your email will ensure you receive [...]

By | 2017-06-19T22:20:42+00:00 September 7th, 2016|Best practices, Engagement|1 Comment

The 3 Most Common Community Engagement Mistakes

Planners, like any other professionals, live in a kind of bubble. Those charged with dealing with the public run the risk of expecting too much from residents as they design community engagement activities. Here are some of the most common mistakes. It's great to focus on the positive and celebrate the best case studies, [...]

By | 2017-01-25T20:49:28+00:00 July 5th, 2016|Best practices, Engagement|1 Comment

The Toxic State of Public Discourse and How to Clean It Up

Image from book launch event courtesy Hoggan & Associates My interview with Author James Hoggan: 'I’m Right and You’re an Idiot: The Toxic State of Public Discourse and How to Clean It Up' Published by New Society, May 2016 James Hoggan has influenced my work for two decades. I find myself quoting his work in [...]

By | 2017-01-25T20:49:28+00:00 July 5th, 2016|Best practices, Engagement|6 Comments

Public Involvement for Transportation Planning at TxDOT

Public Involvement for Transportation Planning at TxDOT On June 15-17, the 2016 Transportation Planning Conference hosted by TxDOT brought together transportation planning professionals from throughout Texas to discuss best practices and review leading case studies in the field of transportation planning. The well-attended Public Involvement panel session was recorded and we are pleased to [...]

By | 2017-01-25T20:49:28+00:00 June 21st, 2016|Best practices, Conferences, Engagement|0 Comments

Good & Bad News: 6 Trends in Online Community Engagement

Civic tech, and particularly online community engagement, has grown dramatically over the past few years. For years the field was in it's infancy with only a few players and early adopters experimenting with new approaches. We're now in the teenage years, with rapid growth in the number of vendors and agencies taking the leap. [...]

By | 2017-01-25T20:49:31+00:00 May 6th, 2016|Best practices|0 Comments

Community Engagement Highlights from APA 2016

Whether you attended the American Planning Association 2016 National Conference or not, you likely missed some of the great dialogue on community engagement, because the program was packed. As I do every year, I did my best to catch as many highlights, takeaways, and trends as possible. Here are ones that stood out for [...]

By | 2017-01-25T20:49:31+00:00 May 6th, 2016|Best practices, Conferences|1 Comment

What I Learned When an Angry Mob Destroyed My Public Meeting

One of my pet peeves is how we fill conference programs and websites with the most successful case studies and we don't talk about our most potent learning experiences - when things went wrong. Maybe we just need a safe place to talk about these important learning opportunities. When things go wrong in public [...]

By | 2017-06-19T22:27:05+00:00 March 14th, 2016|Best practices, Engagement|4 Comments

Tip of the Iceberg: Seeking Real Accessibility in Community Engagement

Ensuring that community engagement opportunities are open to all residents is not only the law, it's also good for planning. Incorporating a diversity of viewpoints improves plans, facilitates implementation, and frankly leads to better communities that meet the needs of all residents. Unfortunately too often the accessibility discussion doesn't get out of first gear. [...]

By | 2017-01-25T20:49:31+00:00 March 10th, 2016|Best practices, Engagement, Software features|2 Comments

The Fiasco Files: Community Engagement Disasters and How to Avoid Them

When you look around at case studies of community engagement, it seems like everyone’s hitting it out of the park every time. Let’s great real! Anyone who has experience in community engagement has at least one disaster to share. It’s about time we had a safe forum to share our mistakes and learn from [...]

By | 2017-06-19T22:28:30+00:00 February 26th, 2016|Best practices, News|0 Comments

Conference Video: How to Engage Citizens Through Technology

Gamifying Behavior Change: How to Engage Citizens Through Technology Presentation at 2016 Sustainable Communities Conference (Westin Ottawa) In February 2016, over 400 municipal leaders and sustainability professionals gathered at the Westin in Ottawa, ON for the annual 2016 Sustainable Communities Conference. MetroQuest Chief Engagement Officer, Dave Biggs was honored to share the stage with [...]

By | 2017-01-25T20:49:31+00:00 February 20th, 2016|Best practices, Conferences, Engagement, News|0 Comments