Best practices

[New Illinois DOT Report] 8 Recommendations to Enhance Quality Engagement

With the importance of public engagement for transportation agencies, it’s reassuring to see the efforts that agencies are making to conduct meaningful research and share best practices and leading case studies. One of the most effective examples we’ve seen was conducted by the University of Illinois at Chicago’s Institute for Policy and Civic Engagement and culminated [...]

By | 2017-01-25T20:49:27+00:00 October 17th, 2016|Best practices|1 Comment

How Much Does It Cost to Engage a Citizen?

It’s surprising how seldom we see a breakdown of the cost of public participation across multiple channels or tactics. These breakdowns give a unique window into community engagement that can be extremely useful to agencies trying to create engagement plans and realistic budgets to meet their outreach goals. That’s why we were so surprised [...]

By | 2017-01-25T20:49:27+00:00 September 13th, 2016|Best practices, Engagement, Projects|4 Comments

Top 50 Vendors for Local Governments

For local government agencies it can be a daunting task to keep track of the myriad of firms specializing in products and services to fulfill their needs. Engaging Local Government Leaders (ELGL) understand this challenge well. That’s why they conducted an extensive voting process to compile a ranking of the Top 50 Local Government [...]

By | 2017-01-25T20:49:27+00:00 September 8th, 2016|Best practices, News|0 Comments

How Can Community Engagement Restore Trust in Government?

We're creating an ambitious guidebook to answer the question how can we design and implement community engagement to build trust and support? We'd be happy to send you a free copy as soon as it is published. Register to receive the guidebook Providing your email will ensure you receive [...]

By | 2017-06-19T22:20:42+00:00 September 7th, 2016|Best practices, Engagement|1 Comment

The 3 Most Common Community Engagement Mistakes

Planners, like any other professionals, live in a kind of bubble. Those charged with dealing with the public run the risk of expecting too much from residents as they design community engagement activities. Here are some of the most common mistakes. It's great to focus on the positive and celebrate the best case studies, [...]

By | 2017-01-25T20:49:28+00:00 July 5th, 2016|Best practices, Engagement|1 Comment

The Toxic State of Public Discourse and How to Clean It Up

Image from book launch event courtesy Hoggan & Associates My interview with Author James Hoggan: 'I’m Right and You’re an Idiot: The Toxic State of Public Discourse and How to Clean It Up' Published by New Society, May 2016 James Hoggan has influenced my work for two decades. I find myself quoting his work in [...]

By | 2017-01-25T20:49:28+00:00 July 5th, 2016|Best practices, Engagement|6 Comments

Public Involvement for Transportation Planning at TxDOT

Public Involvement for Transportation Planning at TxDOT On June 15-17, the 2016 Transportation Planning Conference hosted by TxDOT brought together transportation planning professionals from throughout Texas to discuss best practices and review leading case studies in the field of transportation planning. The well-attended Public Involvement panel session was recorded and we are pleased to [...]

By | 2017-01-25T20:49:28+00:00 June 21st, 2016|Best practices, Conferences, Engagement|0 Comments

Good & Bad News: 6 Trends in Online Community Engagement

Civic tech, and particularly online community engagement, has grown dramatically over the past few years. For years the field was in it's infancy with only a few players and early adopters experimenting with new approaches. We're now in the teenage years, with rapid growth in the number of vendors and agencies taking the leap. [...]

By | 2017-01-25T20:49:31+00:00 May 6th, 2016|Best practices|0 Comments

Community Engagement Highlights from APA 2016

Whether you attended the American Planning Association 2016 National Conference or not, you likely missed some of the great dialogue on community engagement, because the program was packed. As I do every year, I did my best to catch as many highlights, takeaways, and trends as possible. Here are ones that stood out for [...]

By | 2017-01-25T20:49:31+00:00 May 6th, 2016|Best practices, Conferences|1 Comment

What I Learned When an Angry Mob Destroyed My Public Meeting

One of my pet peeves is how we fill conference programs and websites with the most successful case studies and we don't talk about our most potent learning experiences - when things went wrong. Maybe we just need a safe place to talk about these important learning opportunities. When things go wrong in public [...]

By | 2017-06-19T22:27:05+00:00 March 14th, 2016|Best practices, Engagement|4 Comments